Terms of Shipping and Delivery

Once you place an order, you will receive a confirmation on mail immediately and we will start processing the order without delay! Usually, your order gets shipped within 7-15 business days in case of regular products and upto 6 weeks if it is an exclusive product or a custom order. We will keep you updated on the timeline and you will be contacted when the product is ready to be shipped. And installation is upon us, done on the very same day!  

We sometimes team up with third-party logistics partners to make sure your orders get to you in quick time. Once you confirm your order, we'll flash an estimated delivery timeline on your screen. And hey, we won't leave you hanging – we'll shoot you an email or text as soon as your order sets off on its journey. But, don’t worry usually we like to take matters into our own hands and deliver your goodies ourselves.

We're on a mission to get our awesome products in time and our dominion extends to Chennai and nearby cities within and outside Tamil Nadu. But, there might be a few spots that we can't reach – it happens. In those cases, we'll let you know upfront if your area isn't on our delivery radar. You can also double-check by popping 

But hey, don't sweat it! We'll do our best to cover as much ground as we can, and if we can't make it to your area this time, there's always next time!

Alright, so here's the lowdown: We'll do our darndest to get your shiny new purchase to your doorstep within the delivery timeline we give you. But hey, life happens, right? If you're not around for delivery, our trusty logistics pals will give it three solid tries. If they strike out on the third attempt and you're still MIA, we might have to call it quits and bring the product back home. And sorry, but we'll have to dock you for the shipping costs.

Now, about those unexpected delays – sometimes things just don't go according to plan. Whether it's crazy weather, political shenanigans, or acts of the universe, we might hit a bump in the road. But don't worry, we'll shoot you a message if there's a hold-up. Just remember, we're not on the hook for any hiccups in delivery timing, and we're not dishing out compensation for any inconveniences caused.

We take pride in teaming up with logistic partners, employees, and agents who embody the highest standards of ethics and integrity. We're all about professionalism, competence, and good vibes. But hey, let's be real – we can't keep an eye on every single delivery person out there. We're just the middle folks making sure your goodies reach you safe and sound.

So, here's the deal: We take pride in delivering using our own crew, fleet and what not. But in case we hired a delivery pal and if there's any hiccup – be it a mix-up, a delay, or a wonky package – caused by our delivery folks or our partners' crew, it's out of our hands. We're not liable for any slip-ups or snafus they might make. If there's any issue between you and the delivery crew, you'll have to sort it out on your own. 

Long story short: we're here to make sure you get your stuff, but when it comes to the nitty-gritty with the delivery folks, it's up to you to handle any bumps in the road.

Once you hit that order button on our platform, we swing into action, either delivering ourselves or handing off your prized purchase to our trusty logistic partners. Right now, tracking ain’t an option available with us. But we are always available to help you out! Just call us or drop a message to track your delivery and our folks will revert back in a wink with the status!

Our customer service squad stays on the ball, making sure your products hustle to your doorstep pronto. But hey, here's the real talk – sometimes those tracking updates might lag behind or hit a snag due to technical hiccups. We're talking about stuff that's beyond our control, but we're doing our best to keep it real-time.

Shipping Charges

Now, about those shipping fees – Our deliveries come usually free, as long as you are within Chennai city limits, but hey, we might throw some your way depending on factors like product value, type, delivery area, and how you're paying. And yup, we're authorized to nab those fees for ourselves or on behalf of our logistic partners. If you've gotta return something, our reverse-logistics pals will swoop in to pick it up. And don't sweat it, we've got a whole policy in place to handle returns and refunds.